{"id":80,"date":"2026-08-06T01:23:53","date_gmt":"2026-08-06T01:23:53","guid":{"rendered":"https:\/\/avbrio.com\/?page_id=80"},"modified":"2026-09-15T10:15:23","modified_gmt":"2026-09-15T10:15:23","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/lovbio.es\/es\/returns-refunds\/","title":{"rendered":"Pol\u00edtica de devoluciones y reembolsos"},"content":{"rendered":"<p><strong>Below is an overview of the most common questions we receive about return policies, along with their answers. If your question isn&#8217;t listed below, feel free to contact us at: <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a><\/strong><\/p>\n\n<hr>\n\n<h3>Devoluciones y cambios<\/h3>\n\n<p><strong>How do I return or exchange an item?<\/strong><br>\nWe&#8217;re sorry that you weren&#8217;t satisfied with LovBio. Please contact us at <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a>, provide your order number and the products you wish to exchange or return, and we&#8217;ll assist you with the necessary steps.<\/p>\n\n<hr>\n\n<p><strong>Help! I can&#8217;t find my return label.<\/strong><br>\nDon&#8217;t worry \u2014 LovBio packages do not include return labels. Please contact us at <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a>, and we&#8217;ll help you with your return or exchange.<\/p>\n\n<hr>\n\n<p><strong>What is the return policy?<\/strong><\/p>\n<ul>\n<li>All returns must be processed within 30 days of receiving your order.<\/li>\n<li>If you want to return an item or are experiencing issues returning within the 30-day window, contact <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a>.<\/li>\n<li>You must provide your order number and tracking information for the returned package. The full amount will be refunded to your original payment method. Please note that original shipping costs are non-refundable.<\/li>\n<\/ul>\n\n<hr>\n\n<p><strong>What if I&#8217;ve used the item?<\/strong><br>\nPlease note that items used for more than 30 days cannot be replaced or refunded.<\/p>\n\n<hr>\n\n<p><strong>How long does it take to process a refund?<\/strong><br>\nRefunds typically take 1-3 business days to appear on your bank statement, for both credit card payments and Klarna transactions.<\/p>\n\n<hr>\n\n<p><strong>What should I do if I receive the wrong product?<\/strong><br>\nIf you received a product different from what you ordered, we sincerely apologize \u2014 this is a rare occurrence. Please contact us at <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a>, and we&#8217;ll ensure you receive the correct product.<\/p>\n\n<hr>\n\n<p><strong>What is the return process if I am not satisfied with the product?<\/strong><\/p>\n<p>Yes, you can return items within 30 days of receiving your package. Here&#8217;s what to do:<\/p>\n<ol>\n<li>Safely pack the items in a box.<\/li>\n<li>Attach the shipping label directly to the package&#8217;s address side, ensuring it covers any previous delivery address and barcode without overlapping adjacent sides.<\/li>\n<li>Use the provided address and apply the correct postage.<\/li>\n<li>Send the package from your nearest post office or a courier service of your choice.<\/li>\n<li>Email the tracking information to <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a>.<\/li>\n<\/ol>\n\n<p><strong>Important!<\/strong><br>\nIf you received a defective product, it&#8217;s crucial to email <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a> before returning your order. We&#8217;ll assist you with the return procedure and provide a suitable resolution.<\/p>\n\n<hr>\n\n<p><strong>NOTE:<\/strong><\/p>\n<ul>\n<li>If your order was not purchased through <a href=\"https:\/\/www.LovBio.com\" target=\"_blank\" rel=\"noopener\">www.LovBio.com<\/a>, the return policy of the store where you purchased the product applies.<\/li>\n<li>If the return is caused by the consumer, the consumer is responsible for the shipping fee. The specific fee will depend on the courier service you choose.<\/li>\n<li>If the received items are damaged or incorrect due to our error, the consumer will not be charged for shipping fees.<\/li>\n<\/ul>\n\n<hr>\n\n<p><strong>Contact LovBio<\/strong><br>\nWe welcome any questions or comments at:<\/p>\n\n<p><strong>Correo electr\u00f3nico:<\/strong> <a href=\"mailto:info@LovBio.com\">info@LovBio.com<\/a><br>\n<strong>Phone &amp; Whatsapp:<\/strong> +44 7462228447<br>\n<strong>LovBio<\/strong><br>\n82a, James Carter Road<br>\nMildenhall, Suffolk<br>\nReino Unido<br>\nIP28 7DE<br>\n<\/p><h6>Note: This address is for correspondence only, not for returns. Please contact info@LovBio.com for return instructions.<\/h6><p><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Below is an overview of the most common questions we receive about return policies, along with their answers. If your<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-80","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/pages\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/comments?post=80"}],"version-history":[{"count":11,"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/pages\/80\/revisions"}],"predecessor-version":[{"id":28432,"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/pages\/80\/revisions\/28432"}],"wp:attachment":[{"href":"https:\/\/lovbio.es\/es\/wp-json\/wp\/v2\/media?parent=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}